Privacy policy

Privacy Policy

At Salt and Skein, we value and respect your privacy. Looking after your personal information is important to us, and we are committed to being transparent about how we collect, use, and protect it.

This Privacy Policy explains how Salt and Skein collects and uses personal information when you visit or use our website. From time to time, we may update this policy. Any changes will be posted on this page, so we encourage you to review it occasionally to stay informed.

What Information We Collect

We may collect personal information including:

  • Your name

  • Contact details, such as email address and phone number

  • Demographic information, including postcode, preferences, and interests

  • Other information relevant to customer surveys, promotions, or offers

 

How We Use Your Information

We collect this information so we can better understand our customers and provide a more personalised and enjoyable experience. In particular, we may use your information to:

  • Maintain internal records

  • Improve our products, services, and website

  • Send occasional emails about new products, special offers, or updates you may enjoy

  • Contact you for market research purposes (by email, phone, or mail)

  • Customise website content based on your interests

  • Manage preferences within our customer relationship management system

We only use your personal information in ways that are relevant to your relationship with Salt and Skein and with your consent where required.

 

Keeping Your Information Secure

We are committed to keeping your personal information safe. We have appropriate physical, electronic, and managerial safeguards in place to prevent unauthorised access, misuse, or disclosure of the information we collect online.

 

Cookies and How We Use Them

Cookies are small files placed on your device that help websites function more effectively. We use cookies to understand how visitors use our website so we can improve performance and usability.

Cookies help us:

  • Analyse website traffic

  • Understand which pages are most useful

  • Improve your browsing experience

All information collected through cookies is used for statistical purposes only and does not give us access to your computer or personal information beyond what you choose to share. You can choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect how some parts of the website function.

 

Links to Other Websites

Our website may contain links to external websites for your convenience. Once you leave our site, please note that we have no control over those websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Your Choices and Controlling Your Information

You have control over how your personal information is used. You can:

  • Opt out of direct marketing when filling out forms on our website

  • Unsubscribe from marketing communications at any time by emailing us at accounts@saltand skein.com.au

We do not sell, rent, or trade your personal information to third parties unless required by law or with your explicit permission.

 

Accessing and Updating Your Information

You may request access to the personal information we hold about you. If you believe any details are incorrect or incomplete, please contact us and we will promptly update our records.

Requests can be made in writing to:
Salt and Skein Yarn Store

Email: accounts@saltandskein.com.au

 

Contact Us

If you have any questions about this Privacy Policy or how we protect your information, please contact us at:
📧 accounts@saltandskein.com.au